For this week’s episode of Lending Leaders, Alayna chats with Brandon Goldstein, Director of Real Estate Sales at Cape Analytics, about how AI can be more than just a buzzword and elevate customer experience.

Fear of AI

Tons of lenders are afraid of AI-based processes. On the one hand, people want automate and digitize to stay afloat in difficult markets. On the other hand, they have false perceptions about AI, large language models (LLM), and how these affect workflows and processes. People think they’re going to steal jobs, be prohibitively difficult to use, etc.

So, the first step is cut through the buzzword-ification of AI, and learn about how these processes can affect your work and what their limitations are.

Qualitative Elements

One specific benefit of AI is to discover and easily analyze qualitative elements. For example, in a home inspection or an appraisal, the physical condition of individual properties factors in.  Things like computer vision, wherein a computer analyzes images, have amazing potential to flag these qualitative elements. For example, hypothetically, photos of a home could be uploaded, a computer could “read” the condition of the walls or carpet, and help streamline decision-making for those evaluating the property’s condition or value.

To learn more, listen to the full episode!

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