LodeStar’s Alayna Gardner chats with Chris Gassel, Enterprise Account Executive at Polly, about how lenders can adopt new mortgage tech the RIGHT way.

Tech Adoption Done Right

It’s all about adoption. It’s stressful enough choosing among various options for this or that solution. But getting your LOs to actually use new tools? That’s a whole other issue…

What Chris suggests to get adoption right is pretty simple. Get everyone involved from the outset. Your COO might want something slightly different than you CFO, and you do need to streamline the decision making process. BUT that doesn’t mean you should miss opportunities to involve the team that will eventually be using the tech.

Give them input. Listen to their concerns. Let them have a say. And when it comes time to onboard, giving them testing and training opportunities.

Getting a team to adopt a solution is WAY easier if that adoption process is collaborative and inviting—and starts even before any contracts get signed.

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